GENERAL

Terms of Service lists disclaimers that clarify Suburban Shine’s services and work scopes. These disclaimers support our policy of being transparent with our customers.

Our trained staff detail customer cars with the greatest care possible. However, if any mechanical or electrical/electronic components fail for no reason during the detail, Suburban Shine will not accept any responsibility to make repairs. Examples of such failures could be windows or doors malfunctions, cars not starting, convertible roofs not working, seats locking up, electrical or screen displays failing, etc.

On check-in, we ask our customers to identify and point out, before we start detailing, any components or parts already broken or in a condition about to fail. Extra care will then be taken during the cleaning process in these areas.

In any case, Suburban Shine will not be responsible for repairing near failing parts that may tear, break, or come loose in the cleaning process.

If we find defective materials or loose-fitting parts while cleaning, we may not be able to clean them properly and will advise the customer.

DETAILS / CLEANING

Customers are requested to clear their personal items from their vehicle before appointments. Suburban Shine will not be held responsible for any lost or broken items.

Glove box interiors will not be cleaned and Owner contents in glove boxes will not be disturbed.

For autos that have extra dog hair or dirt conditions that are greater than the average amount and take extra time to detail, there will be a surcharge that can vary from $25 to $150 depending on the extra work required. The detailer working on the auto will assess this charge prior to detailing.

Suburban Shine normally does not clean the inside of enclosed canopies on large trucks because most owners have them filled with tools and supplies and the inside is difficult to access. If cleaning of these areas is required, it is available at an optional price listed under cleaning conditions above average.

Suburban Shine is not responsible for any paint damages during the polishing/waxing or external detailing process that may occur on painted surfaces that are aging, that are of inadequate cover/design or have started to lift or crack off the surface.

Suburban Shine will not take responsibility for any damages to paint protective film (PPF) coverings that may occur during the washing process. We ask all customers before starting if they have any protective coatings and if so, we wash those areas with a low-pressure water hose and not a pressure washer to avoid any possible damage.

For vehicles with aftermarket window tinting, we clean the glass as carefully as possible and do not use any sharp cleaning tools. In any event, we do not take responsibility for any film that lifts or breaks during the cleaning process.

Suburban Shine only cleans the sunroof glass surfaces with the sunroof in the closed position. We do not open sunroof windows to do any track area cleaning. The sunroof tracks are best maintained by the auto glass shops. They have the expertise to clean and re-grease the tracks and check all the drainage/lubrication systems & vents to ensure proper movement and water drainage.

Engine Damage

There are risks involved when cleaning an engine. Today’s cars have a lot of electronics and other parts in the engine compartment that can be damaged. While cleaning an engine and the engine compartment, problems can occur, which include, but are not limited to, wiring or fittings that can loosen or get wet during the cleaning process, causing the engine to not start, wires to short out, or other damage to occur. Suburban Shine & its representatives are not responsible for any damage resulting from this service, temporary or otherwise, EVEN THOUGH SUCH DAMAGE IS CAUSED BY OR ALLEGED TO BE CAUSED BY OUR NEGLIGENT ACTS OR OMISSIONS.

Specific Items

Suburban Shine will not be responsible for replacing weak or dead batteries. We avoid using any electrical devices on cars that may drain a battery, but leaving doors open during the cleaning process can drain a battery if it is in a weak state.

Customers need to ensure their battery is in proper, fully charged working condition.

In the case that the battery may need to be disconnected to perform a thorough interior detail, preset functions such as radio stations, Bluetooth connections, seat settings, etc. may be removed or lost after the battery is reconnected.

There are isolated cases where electrical fuse boxes or other electrical devices are not properly sealed allowing water to penetrate and causing engine starting problems. When this occurs, Suburban Shine requests the auto owner to bring the car back and we will do an engine drying. We are very experienced in drying and this solves most cases. Suburban Shine will not take responsibility to pay owners service bills from others to dry the engine.

Payment Collection

All payment for services agreed upon will be collected upon completion. Business and Clientele discounts may be provided at the discretion of Suburban Shine, prior to detailing.

Lack of or Refusal of payment will result in no future detailing services provided, at the discretion of Suburban Shine restriction and/or refusal of any future service to the client may be established.

Accepted payment methods include (CASH or ZELLE)

Suburban Shine may contact the client from the provided details, regarding issues over collecting payment if they are to occur.